• Our staff cannot speak English well, but they will use translation tools to communicate with you, and you don't have to worry about not knowing Japanese.
• Reservations only. Unfortunately we cannot accommodate drop-ins.
• Due to high demand during weekends and holidays there might be a waiting list if you don't book in advance. We apologize in advance for any inconveniences.
• Before you begin your treatment you will receive a counseling session and a welcome drink, but for your sake we ask you to be on time. If you arrive early you might have to wait a little while.
• If you're late for your appointment, we might have to cut down on the time for the counseling or change the course for a shorter one. If you're more than 30 minutes late to your session, we may cancel the session. Moreover, if we are unable to perform the treatment due to your late arrival, you will still be charged a cancellation fee (100% of your booked treatment price).
• If you are under 4 months pregnant we recommend that you wait with your visit to our salon.
• Unfortunately we cannot accommodate customers with hair extensions.
• Since oil neck massages are a part of our treatments, shirts with high collars such as turtlenecks are not recommended. It's better to wear something loose and just relax.
• We unfortunately have no waiting room for non-customers.
• Please refrain from talking on mobile phones, as it bothers other customers.
• We sincerely apologize, but we will not accept guests weighing over120 kg due to head spa equipment.

We’ve been troubled by an increasing number of no-shows these days. No-shows mean we are wasting 2 and half hours. Please do not cancel without notice.

In order to book a session, you must agree to the change & cancellation policy below.

• If you would like to cancel, we ask you to contact us before 10:00 am on/before 3 days prior to your reservation.
• In case of cancellations or changes in your reservation, please inform us by replying to the confirmation email that you received when book.
• Except in cases where your transportation is delayed or suspended due to bad weather or disasters, changes or cancellations made after 10:00 a.m. 3 days before your reserved date will incur the following charges for any reason, including but not limited to poor physical conditions or erred reservation dates.
  Changing: 50%
  Cancellation: 100%
• If you're more than 30 minutes late to your session, we may cancel the session. Moreover, if we are unable to perform the treatment due to your late arrival, you will still be charged a cancellation fee (100% of your booked treatment price).
• You can only change your reservation one time per booking.
• If you violate the change & cancellation policy, we will bill you a penalty via an online invoice. If you don't pay the cancellation fee on time, we may contact Immigration Bureau.

In order to provide a comfortable service to all of our customers, Belle Cheveu listen sincerely to our customers’ opinions and suggestions and respond to them earnestly. However, we will not tolerate any verbal abuse, assault, sexual harassment, or nuisance, as we consider such behaviors to be harmful to our staff and will act accordingly to protect the safety of our employees.

At Belle Cheveu, we define customer harassment as follows, and if we determine that it falls under customer harassment, we will issue a caution or warning, and depending on the situation, we will take appropriate measures such as reporting to the police.

• Abusive language, aggressive tone, insults, discrimination, slander, etc
• Any words or deeds that our staff feel threatened
• Excessive or unreasonable demands
• Assault
• Deeds which disrupt our business operations (prolonged detention, excessive repetition of requests or complaints etc.)
• Deeds which deceive our employees
• Slander against the company or our employees on social media and the internet
• Deeds which violate the cancellation policy multiple times (unauthorized cancellation even for the first time)

• You can take pictures and movies. But, please be careful not to show the face of other customers or our staffs on camera.
• Please limit video recording to three times within one minute. It is not possible to videotape the entire treatment process.
• Shooting for YouTube, etc. will depend on the number of subscribers. Please contact us in advance via email.

• Please write a review as below.
• "Komazawa salon", "Daikanyama salon", "Hiroo salon" and "Yoyogi-koen salon

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